Refund policy

Refund & Return Policy

At Clean 85, we stand behind the quality of our products and want you to be satisfied with your purchase. If there is a problem with your order, please contact us and we'll work with you to make it right.

Returns

Unopened and unused products may be returned within 30 days of delivery. Items must be in their original packaging and in resalable condition.

Because many of our products are chemical formulations, aerosols, and other consumable goods, opened or partially used products generally cannot be returned unless the product is defective, damaged, or there was an error with your order.

Please contact us before returning any product. Returns sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, leaking, or incorrect, please contact us within 7 days of delivery.

Include your order number and, when possible, photos of the product and packaging. We will review the issue and, when appropriate, provide a replacement, refund, or other reasonable resolution at no additional cost to you.

Do not discard damaged products or packaging until we have reviewed your claim, as photographs or additional information may be required for shipping claims.

Non-Returnable Items

For safety, regulatory, and practical reasons, certain products cannot normally be returned, including:
Opened or partially used chemicals, cleaners, detailing products, or aerosols
Custom, private-label, or specially manufactured products
Special-order products unless defective or otherwise agreed upon
Gift cards
Items damaged through misuse, improper storage, freezing, contamination, neglect, or use contrary to product directions

Products classified as hazardous materials may also be subject to shipping restrictions and may not be eligible for return shipment. Please contact us before attempting to ship any chemical or aerosol product back to Clean 85.

Return Shipping

For returns resulting from a Clean 85 error, defective product, or product damaged in transit, Clean 85 will cover reasonable return or replacement shipping when required.

For discretionary returns, such as an unopened product that is no longer wanted, the customer is responsible for return shipping costs. Original shipping charges are generally non-refundable.

Refunds

Once an approved return has been received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

If only part of an order is returned, the refund will apply only to the eligible returned merchandise and any other amounts specifically approved by Clean 85.

Order Cancellations

Orders may be cancelled before they have been processed or shipped. Once an order has entered fulfillment, we cannot guarantee that cancellation will be possible.

Custom, private-label, manufactured-to-order, and special-order products may not be cancellable once production or procurement has begun.

Questions or Problems With an Order

If something isn't right, contact us before assuming you're stuck with it. We would rather have the opportunity to resolve the problem.

Clean 85 Service & Supply
Tuscaloosa, Alabama